Privacy Policy

Introduction

Welcome to 999ok. We are committed to protecting your privacy and handling your personal data with the highest level of care and transparency. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data when you use our platform.

999ok operates as an online gaming and cricket betting platform designed primarily for players based in Bangladesh. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

This policy applies to all users who register for an account, deposit funds, place bets, or otherwise interact with 999ok's website and mobile experience. We encourage you to read it carefully and contact us at [email protected] if you have any questions.

Information We Collect

We collect two categories of information: information you provide to us directly, and information we collect automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and national identity details required for account verification
• Contact information including email address and phone number
• Home address or city of residence (e.g. Dhaka, Chittagong, Sylhet)
• Financial information required to process deposits or withdrawals via supported payment channels
• Communications you send us directly, including support requests and feedback

Information Collected Automatically

• Device type, operating system, browser version, and IP address
• Pages visited, session duration, click patterns, and game activity on the platform
• Cookie data and local storage identifiers used to maintain session continuity

How We Use Your Information

999ok uses the information collected for the following specific purposes only:

• To create, manage, and maintain your 999ok player account
• To process financial transactions including deposits and withdrawals through bKash, Nagad, Rocket, and Upay
• To verify your identity in compliance with responsible gaming obligations and prevent underage access (21+ only)
• To send you transactional notifications about your account activity, deposits, withdrawals, and bonuses
• To improve, personalize, and optimize our games, sports betting content, and platform features for Bangladeshi players
• To detect, investigate, and prevent fraudulent activity, abuse, and security threats

We do not use your data for automated decision-making that produces significant legal effects without human review. We do not build behavioral profiles for sale to advertisers.

Sharing Your Information

999ok does not sell, rent, or trade your personal information to third parties. We may share limited data only in the following specific circumstances:

Service Providers

We engage trusted third-party providers to help deliver our services — including payment processors, KYC verification partners, and fraud detection systems. These providers are contractually bound to use your data only for the services they supply to 999ok and are prohibited from using it for any other purpose.

Legal Obligations

We may disclose your personal data when required to do so by law, court order, or to cooperate with regulatory or law enforcement authorities. In such cases, we will disclose only the minimum information required to fulfill the legal obligation.

Business Transfers

In the unlikely event that 999ok undergoes a merger, acquisition, or sale of all or part of its assets, your data may be transferred as part of that transaction. You will be notified via the email address on your account before your personal data is transferred and becomes subject to a different privacy policy.

Payment Data and Bangladesh Payment Methods

999ok supports a range of payment methods specifically suited to Bangladeshi players. Processing your deposit or withdrawal requires us to handle certain financial data in order to complete the transaction securely.

Supported payment channels on 999ok include:

• bKash — mobile financial service transactions are processed securely through bKash's encrypted gateway
• Nagad — deposits and withdrawals via Nagad are processed through Nagad's official API integrations
• Rocket (Dutch-Bangla Bank) — supported for deposits; processing is handled by Dutch-Bangla Bank's secure transaction layer
• Upay — transactions are routed through Upay's own payment infrastructure; 999ok does not store full card or wallet credentials

999ok retains only the transaction reference number, amount, timestamp, and payment method name — never full account numbers or PIN codes. Payment processors operate under their own privacy terms and you are encouraged to review them independently.

Cookies and Tracking Technologies

999ok uses cookies and similar technologies to operate essential platform functions, remember your preferences, and analyze how our platform is used. We do not use advertising cookies or sell behavioral data to ad networks.

Types of Cookies We Use

• Essential cookies — required for the platform to function; they keep you logged in and maintain your session securely
• Functional cookies — remember your language preferences, display settings, and recently played games
• Analytics cookies — collect anonymous usage statistics to help us improve performance, load times, and game recommendations

You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of your 999ok account and prevent successful login.

Data Retention

999ok retains your personal data for as long as your account remains active or as required to provide you with our services. Once you close your account, we will retain certain records for a minimum period as required by applicable laws and responsible gaming guidelines — typically five to seven years — after which the data is securely deleted or anonymized.

Transaction records, bonus histories, and identity verification documents are kept for audit and compliance purposes. Once the retention period has expired, all remaining personal data is permanently deleted from our active systems and backup archives.

Your Rights Over Your Data

As a 999ok user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access — you may request a copy of all personal data we hold about you
• Right to rectification — you may ask us to correct any inaccurate or incomplete information we hold
• Right to erasure — subject to legal retention requirements, you may request that we delete your personal data
• Right to data portability — you may request your data in a structured, commonly used, machine-readable format
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We aim to respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will inform you of the delay and the reason for it.

Security Measures

999ok takes the security of your personal data seriously. We implement a range of technical and organizational safeguards, including SSL/TLS encryption across all data transmissions, secure server environments, access controls that limit data visibility to authorized personnel only, and regular security reviews of our systems and processes.

While we take every reasonable measure to protect your information, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in risk to your rights, we will notify you without undue delay in accordance with applicable notification obligations.

Children's Privacy

999ok is strictly an adult platform. Our services are intended only for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 21. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at [email protected] so we can take appropriate action.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our systems and, where applicable, notify the appropriate parties.

Changes to This Privacy Policy

999ok reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our platform prior to the change taking effect.

Your continued use of 999ok's services after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 999ok handles your personal data, please contact our dedicated privacy team. We are committed to resolving any issues promptly and transparently.

Email: [email protected] (plain text, not a clickable link). Our team operates Bangladesh Standard Time (BST, UTC+6) and will respond to all privacy inquiries within 48 business hours.